Pilot-to-production path, support terms, and current identity gaps.

Recommended pilot sequence

Start with a narrow watchlist and a clear reviewer. Verify source context, alert fields, delivery route, false-positive handling, and escalation before expanding to a larger supplier or portfolio program.

• Week 0: security/procurement review, watchlist shape, delivery route, and reviewer named.
• Week 1: first watchlist added, alert reviewed, and webhook/API/case delivery checked.
• Weeks 2-3: tune watched names, severity expectations, suppression, and escalation owners.
• Week 4: decide whether coverage and workflow are strong enough for paid production use.

Support and SLA

The public status page reports measured service history. It is a service record, not a contractual uptime promise. Any support hours, response targets, incident notification windows, maintenance notices, or service credits must be explicit in a signed order; none are standard or generally available today.

Admin onboarding

A customer should identify the organization owner, admin users, alert reviewers, webhook/API owner, procurement owner, and security-review owner before production use.

Procurement intake checklist

A review request is actionable when it includes the deployment facts needed to decide fit, contract scope, and launch sequence.

• Organization name, buyer owner, security-review owner, and vendor portal or questionnaire link.
• Watched companies, domains, suppliers, portfolio size, and first-month success criteria.
• Delivery route: webhook, API, case workflow, customer-owned downstream integration, review link, or manual reporting.
• Required identity controls: SSO/SAML/OIDC, SCIM, MFA policy, role model, and offboarding expectations.
• Procurement deadline, DPA jurisdiction, retention expectations, support/SLA targets, and escalation contacts.

Identity requirements

Password accounts and role-aware organization administration are available today. SSO/SAML/OIDC, SCIM provisioning, MFA policy enforcement, and advanced lifecycle controls are not claimed as generally available and should be scoped before purchase.